SHIPPING AND DELIVERY
DO YOU OFFER FREE SHIPPING?
Yes, we offer free delivery on all Hong Kong orders over HKD5, 000, excluding discounts, while orders below HKD5, 000 will be charged a flat delivery fee of HKD100. For all international orders, free delivery on orders above HKD10, 000, excluding discounts, while orders below HKD10, 000 will incur a shipping fee of HKD200. We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as we can.
HOW CAN I TRACK MY ORDER?
You can track your order on our website as well! Simply click on the "Account" tab on the top right hand corner, and click on "Order Tracking" to check the status of your parcel.
DO YOU SHIP INTERNATIONALLY?
Yes. com n’ sense ships orders to over 100 countries. Please click here for international shipping information..
WHAT IS THE DELIVERY LEAD TIME FOR MY ORDER?
We aim to get your order to you as soon as possible. Orders are typically shipped out to our delivery partners within 24 hours and we will do our best to make deliveries happen within 7 working days, with the majority of the orders reaching within 3-4 working days.
WHO ARE YOUR DELIVERY PARTNERS? COULD WE SELECT A PREFERRED DELIVERY PARTNER?
We ship all domestic orders by SF Express from Monday to Friday. Any orders placed on Saturday, Sunday and public holidays will be processed on the next business day. For order placed outside of Hong Kong, we may ship via a variety of carriers. A shipping confirmation email will inform you which carrier is handling your package and a tracking code will be provided for your perusal.
WHAT IS THE TIME FRAME FOR YOUR DELIVERY PARTNERS TO ATTEMPT DELIVERIES?
Deliveries facilitated by S.F. Express takes place between 9am – 9pm daily. The exact delivery time frame may differ and is subjected to the respective delivery partners.
WHAT IF I AM NOT AT HOME WHEN THE PARCEL ARRIVES?
We are sorry to miss you! Our delivery partner will usually try to contact you by phone, or re-attempt a delivery of your parcel at another time. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
COULD I CHANGE MY ORDER OR MY MAILING ADDRESS AFTER THE ORDER IS CONFIRMED?
If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours have passed, chances are good that our magical warehouse elves have already packed and shipped your order! Please call us for further assistance as soon as possible. You can reach us at +852 3584 7886 (9am – 7pm, Monday to Friday; 9am – 1pm, Saturday, excluding Public Holidays).
CAN I ARRANGE THE TIME OF DELIVERY FOR MY PARCEL, OR MAKE SPECIAL ARRANGEMENTS FOR DELIVERY?
You may contact our delivery partners to schedule your delivery or request for special delivery arrangements after you have received the tracking number.
MY ORDER HAS YET TO ARRIVE. WHAT SHOULD I DO?
The estimated delivery time is usually 5-7 working days from the date the order is confirmed. Please note that there are selected brands and items which are sourced externally with our suppliers and might take a longer time to reach you, up to 16 working days. We try our best to get you your items as soon as possible, and so typically send an item to you as soon as it is ready to go, rather than consolidate all items in an order before sending them.