Basic Enquiry

HELP! I NEED ASSISTANCE. WHO CAN I APPROACH?

We are happy to help! You could refer to our informative FAQ for details, or feel free to reach us at +852 3584 7886 (9am – 7pm, Monday to Friday; 9am – 6pm, Saturday, excluding Public Holidays) or email us at info@comn-sense.com. Our Customer Service Team will do our best to help you out!

HOW DO I PLACE AN ORDER?

Orders are placed via com n’ sense website. Should you have an issue placing an order, you could also reach out to our friendly Customer Service team at +852 3584 7886. We would be most happy to assist you. Happy shopping!

HOW DO I CREATE AN ACCOUNT?

Step 1: Please click on “Account” on the top right hand corner of any page, and select "Register".
Step 2: Fill in your details as requested.
Step 3: Click “Submit".

It's that simple! Registration should now be completed and you should receive a confirmation e-mail to the email address you registered with.

WHAT IS YOUR SHIPPING POLICY?

At com n’ sense, we aim to deliver your order to you within 7 to 16 working days, from the day you receive our Order Shipped email notification. For Standard shipping (of in-stock items), please allow 3-4 business days from the date the package was shipped to arrive at the receipt address. Your package will take 24-36 hours to process and ship. The delivery lead-time depends on the availability of the items at the warehouse, our courier partners' dispatching schedules and routing, as well as traffic and weather conditions.

For Domestic Orders: Free delivery when you purchased over HKD5, 000 while a flat delivery fee of HKD100 for orders below HKD5, 000.
For International Orders: Free delivery when you purchased over HKD10, 000 while a flat delivery fee of HKD200 for orders below HKD10, 000.